ecobee, IoT Innovator, Retiring Early Control Devices

Eve Harrison

ecobee, a pioneer in smart home technology, is retiring some of its earliest thermostat models, marking the end of an era for devices that have helped shape modern home automation. The move affects models like the Ecobee Smart Thermostat (EB-STAT-02) and the Ecobee Energy Management System (EMS) business thermostat (EB-EMS-02), which will lose web connectivity on July 31, 2024. This decision underscores the challenges and transitions within the tech industry related to maintaining older, increasingly obsolete technologies.

What’s Happening & Why This Matters

ecobee’s decision impacts two early models: the EB-STAT-02 (c.2008) as the world’s first Wi-Fi-enabled thermostat, and the EB-EMS-02, its commercial counterpart (c.2010). Despite losing web access, these units will still function as basic, local thermostats. Features requiring online connectivity like remote control and weather updates will no longer be supported. The retiring models are equipped with outdated Wi-Fi capabilities only supporting 802.11b/g standards. Modern security protocols evolved beyond what these models can sustain. Newer standards means concerns about security and functionality of older Internet-connected devices.

Key Actions and Results:

Legacy Support and Discounts: Recognizing the potential inconvenience to longtime users, ecobee is offering a 30% discount on newer models for affected customers. This discount applies to up to 15 thermostat upgrades which shows an understanding to its loyal, dedicated customer base through the transition.

  • Consumer Transition: For consumers, the phase-out means upgrading to newer, more secure, and feature-rich models that enhance their user experience, despite the initial inconvenience.

Continued Support for Other Legacy Models: ecobee has confirmed that other older models, such as the Ecobee Smart SI (previously known as the Ecobee2), will continue to receive support for the foreseeable future, ensuring a smoother transition for users with slightly newer devices.

  • Industry Standard: ecobee’s approach sets a positive precedent in the smart home industry, where the lifecycle of connected devices is a growing concern. Their proactive communication and support offer a blueprint for how tech companies can responsibly manage the end-of-life phase of their products.

“Ecobee’s product and services balance technological advancement with consumer loyalty and trust. These two elements are required to maintain brand integrity in the competitive smart home market.”

TF Summary: What’s Next

As ecobee deprecates its older devices, the company is undoubtedly planning more advanced, secure, and environmentally friendly smart home solutions. New products will continue ecobee’s commitment to sustainability and customer satisfaction through the lifecycle of consumer electronics.

Share This Article
Avatar photo
By Eve Harrison “TF Gadget Guru”
Eve Harrison is a staff writer for TechFyle's TF Sources. With a background in consumer technology and digital marketing, Eve brings a unique perspective that balances technical expertise with user experience. She holds a degree in Information Technology and has spent several years working in digital marketing roles, focusing on tech products and services. Her experience gives her insights into consumer trends and the practical usability of tech gadgets.
Leave a comment